Terms & Conditions
Acceptance of Terms
By creating an account, subscribing, or using LokSetuDigital, you agree to these Terms & Conditions and any applicable order or service agreement. If you use the platform on behalf of a representative, candidate, campaign, party office or organisation, you confirm you are authorised to bind them to these terms.
1. Platform Role & Intermediary Status
LokSetuDigital is a multi-tenant software-as-a-service (SaaS) technology platform owned and operated by LokSetu Digital Pvt. Ltd. ("the Company"). The Company provides hosting, website, communication and office-management tools that subscribers configure and operate themselves. India: The Company is an "intermediary" within the meaning of Section 2(1)(w) of the Information Technology Act, 2000, and claims the full safe harbour protection available under Section 79 of that Act, read with the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. United States: The Company is a provider of an "interactive computer service" under 47 U.S.C. § 230 (Communications Decency Act) and shall not be treated as the publisher or speaker of any information provided by subscribers or their users. European Union: The Company acts as a hosting intermediary service under the EU Digital Services Act (Regulation (EU) 2022/2065). The Company does not initiate transmissions, select the recipients of transmissions, or select, curate, modify or editorially review the speeches, letters, press releases, announcements, broadcasts or constituent responses that subscribers create, publish or send.
2. Sole Content Responsibility
The subscriber, representative or campaign retains 100% exclusive responsibility for all content published, stored or sent through its workspace, including text, images, audio, video, AI-generated text and synthesised speech, letters, Janata Darbar notes, newsletters, broadcasts and constituent communications, whether created manually or with AI assistance. Publication through the platform does not constitute any editorial endorsement, approval or verification by the Company. To the maximum extent permitted by law, the Company disclaims all liability for civil or criminal defamation, libel, slander, copyright or trademark infringement, breach of official secrecy laws, or any other claim arising from subscriber content.
3. Election & Campaign Law Compliance
Representatives and campaigns in India are solely responsible for compliance with the Representation of the People Act, 1951; rules, orders and directions of the Election Commission of India and State Election Commissions; the Model Code of Conduct (MCC); pre-certification of political advertisements by the Media Certification and Monitoring Committee (MCMC); expenditure reporting; and mandatory silence / blackout periods before polling. Representatives operating outside India are solely responsible for compliance with local campaign-finance, political-advertising disclosure, foreign-interference and election laws in every jurisdiction where they operate or where their audience is located. The Company provides technology only and does not monitor or advise on election-law compliance.
4. Prohibited Content & Acceptable Use
You must not use the platform to upload, publish or transmit content that is defamatory, obscene, pornographic, invasive of privacy, infringing of intellectual property, impersonating any person or authority, misleading as to origin, unlawful, or constitutes hate speech or incitement to violence; or that threatens the unity, integrity, defence, security or sovereignty of India or any country, friendly relations with foreign states, or public order. You must not distribute malware, attempt unauthorised access, scrape, overload or otherwise misuse the platform. Violations may lead to immediate removal of content and suspension or termination of the account.
5. Automated Communications & Voice Studio
Subscribers sending SMS, WhatsApp messages, emails or voice calls through the platform must comply fully with the Telecom Commercial Communications Customer Preference Regulations, 2018 (TRAI TCCCPR), including required DLT entity, header and template registrations, and with all equivalent laws elsewhere. Messages and calls may be sent only to recipients who have given valid, recorded, opt-in consent, and opt-out requests must be honoured promptly. When using Voice Studio or any AI audio feature, the subscriber warrants that it holds all rights and permissions needed for the words and voices used. Deceptive deepfakes, impersonation of any real person, fabricated endorsements, or audio that misleads recipients about who is speaking are strictly prohibited.
6. Notice, Takedown & Grievance Redressal
In accordance with Rule 3(2) of the IT Rules, 2021, the Company has designated a Grievance Officer. Complaints about content or the services may be sent to the Grievance Officer at contact@loksetudigital.com. Complaints are acknowledged and resolved within the timelines prescribed by applicable law. Grievance Officer, LokSetu Digital Pvt. Ltd. Registered Office: Email: contact@loksetudigital.com The Company reserves the immediate, unappealable right to remove content or disable access to any content, page or account upon receipt of a valid court order or a lawful direction from an appropriate government agency, or where required to retain its intermediary protections, without prior notice to the subscriber.
7. Indemnification
The representative, subscriber or campaign agrees to defend, indemnify and hold harmless LokSetu Digital Pvt. Ltd., its directors, officers, employees and agents from and against all claims, demands, proceedings, regulatory fines and penalties, election-law violations, defamation or infringement suits, losses, damages, costs and legal fees arising out of or relating to its content, communications, use of the platform, or breach of these terms or applicable law.
8. Limitation of Liability
To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, data, goodwill, votes or electoral outcome, however caused. The Company's total aggregate liability for all claims arising from or relating to the services shall not exceed the fees actually paid by the subscriber to the Company in the three (3) months immediately preceding the event giving rise to the claim. The services are provided on an "as is" and "as available" basis.
9. Data Roles
For personal data of constituents, voters, petitioners, subscribers and other individuals processed through a workspace, the representative is the Data Controller under the EU GDPR and the Data Fiduciary under India's Digital Personal Data Protection Act, 2023. LokSetu Digital Pvt. Ltd. acts solely as the Data Processor, processing such data only on the representative's instructions to provide the services. The representative is responsible for lawful collection, notices, consent and responding to data-principal requests.
Accounts, Subscriptions & Payments
Subscribers must protect account credentials and are responsible for all activity in their workspace. Services, AI credits, storage and add-ons are provided according to the selected plan and order details; fees are payable as shown at checkout.
Suspension & Termination
The Company may suspend or terminate access for violations of these terms, non-payment, or where required by law.
Changes to Terms
These terms may be updated from time to time. Continued use after an update constitutes acceptance of the revised terms.
Governing Law
These terms are governed by the laws of India, and courts in India have exclusive jurisdiction, subject to any mandatory local law applicable to the subscriber.
Corporate & Legal Disclosures
LokSetuDigital is owned and operated by LokSetu Digital Pvt. Ltd. Registered Office: Grievance / Contact Email: contact@loksetudigital.com
International Representative Schedule & Data Terms
This schedule applies to representatives, candidates, elected public officials and aspirants using LokSetuDigital outside India.
Scope & Applicability
This schedule governs representatives and public officials operating outside India as a supplement to the general Terms & Conditions above. Where there is a conflict on international matters, this schedule takes precedence.
Data Roles & Protection
For constituent data and grievance submissions collected through LokSetuDigital, the representative acts as the Data Controller and LokSetuDigital acts as the Data Processor / Service Provider. Each party complies with the data privacy laws applicable to it, including GDPR, CCPA/CPRA and similar regulations.
Local Campaign, Election & Public Office Regulations
The representative is solely responsible for compliance with local election, campaign finance and public office rules in their jurisdiction. LokSetuDigital supplies technology services only and disclaims liability for compliance with those regulations.
Content Responsibility & Intermediary Safe Harbor
Representatives are solely responsible for the content, media and replies they publish. LokSetuDigital acts as an intermediary and relies on applicable safe harbor protections; valid takedown notices are handled according to applicable law.
International Billing, Currencies & Taxes
International subscriptions and services are billed in the currency shown at checkout. LokSetuDigital does not remit local taxes on behalf of representatives, who remain responsible for their own tax registration and remittance obligations.
Governing Law & Dispute Resolution
The services are governed by the laws of India, and disputes shall be subject to the exclusive jurisdiction of the courts of India, notwithstanding the representative’s country of operation.